01 / Agreement
Terms of Service — Customer Agreement
Last updated: September 16, 2026
MECHi is a money transfer and multi-currency account service. Please read this Agreement carefully. It is a binding contract between you and Auto Canada Expo Inc. Key points: we are a regulated Money Services Business, not a bank; balances are not CDIC-insured; we must verify your identity and screen transactions under Canadian anti-money laundering and sanctions laws; and fees and exchange rates are always shown before you confirm.
1. Who we are and what this Agreement covers
MECHi is operated by Auto Canada Expo Inc. (incorporation No. 1174248642), doing business as MECHi, with its head office in Montreal, Quebec, Canada. Auto Canada Expo Inc. is registered as a Money Services Business (MSB) with the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC), registration No. C100000058, and with Revenu Quebec, licence No. 17385, for foreign exchange dealing, funds transfer, and related MSB activities. This Customer Agreement, together with our Privacy Policy, Acceptable Use Policy, Cookies Policy, and the fee and exchange-rate quote shown in-app before each transaction, governs your MECHi Account and all Services, including holding balances, converting currency, and sending or receiving money. By opening, registering for, or using a MECHi Account, or otherwise using the Services, you agree to be bound by this Agreement. If you do not agree, do not open or use an account.
2. Eligibility, registration and verification
To use the Services you must be at least 18 years old, have legal capacity, reside in a country we support, and open and use the account exclusively for your own benefit unless we have expressly approved otherwise. Canadian law requires us to verify your identity, determine whether you act on behalf of a third party, and screen for politically exposed persons and sanctions exposure. You must provide complete, accurate and truthful information, including valid government-issued photo ID, a live selfie where requested, proof of address, occupation, source of funds and purpose of transfers, and keep it up to date. Identity verification is performed with our provider Didit, acting as our data processor; Didit's verification privacy notice and end-user terms apply to that step and are linked in-app before verification begins. We may also request additional documents or enhanced due diligence at any time, and refuse, delay or close an application or account where we cannot satisfactorily verify you. One personal account per person unless we approve otherwise.
3. Account security and your responsibilities
You are responsible for safeguarding your login credentials, passcodes, devices and one-time codes, enabling available protections such as device biometrics and two-factor authentication, and never sharing credentials or allowing others to operate your account. Notify us immediately in-app or at support@mechi.net if you suspect unauthorized access, loss or disclosure, and change your credentials at once. Review your transaction history and statements regularly and report anything unfamiliar promptly (see Section 7). Transactions authenticated with your credentials are treated as authorized by you unless and until you have notified us of compromise and we have had a reasonable opportunity to act.
4. Holding a balance — important notice (not a bank, not CDIC-insured)
MECHi is not a bank and does not offer deposit accounts. Any balance you hold represents electronic money and an unsecured claim against Auto Canada Expo Inc., not a bank deposit. Balances are NOT insured by the Canada Deposit Insurance Corporation (CDIC), the Autorite des marches financiers, or any other deposit-insurance or investor-protection scheme, and no interest is paid. We safeguard client funds by holding them segregated from our own operating funds with reputable financial institutions and reconciling daily, but segregation is not a guarantee against loss, including in the event of our insolvency, fraud, or a failure of a partner institution. You may hold balances in supported currencies; exchange-rate movements between funding, holding and payout are at your risk.
5. Funding, sending and delivery times
You may fund your account by supported methods (such as bank transfer or card, where available), convert currency, hold a balance, and instruct transfers to recipients. We may set or vary minimum and maximum amounts, velocity and corridor limits for legal, risk and operational reasons. Delivery estimates shown in-app are estimates only: payout depends on recipient details you provide, banking hours, and third-party processors and payout partners we do not control. You are responsible for the accuracy of recipient name, account, routing and contact details; misdirected transfers caused by your error may be irrecoverable. Once you confirm, we begin execution promptly, but we may delay, request further information, split, or refuse a transaction where verification, fraud, sanctions or legal checks require it, without liability for resulting delay. You may cancel a transaction at any time before execution for a full refund to your MECHi balance, including any fees we charged. Execution occurs when we transmit the payment instructions or release the funds to our partner; the in-app status shows whether a transaction is still cancellable.
6. Exchange rates, fees and taxes
For each transaction we show you, before you confirm, the exchange rate that will apply, our fee, any third-party charges we are aware of, the total you pay and the amount the recipient is expected to receive. The rate is locked at confirmation subject to the rate-guarantee window shown (if any); if funding arrives late or information is incomplete, a different rate may apply and we will disclose it. You may cancel at any time before execution for a full refund to your MECHi balance, including our fees. Once payment instructions have been executed, completed transfers cannot be cancelled or reversed; however, pending or in-process transfers that fail or are cancelled are automatically refunded to your MECHi balance. This does not limit your rights in the case of our error or an unauthorized transaction under Section 7. You are responsible for any taxes, duties or recipient-bank charges applicable to your transfers. A transaction receipt is available in-app for every transfer.
7. Errors and unauthorized transactions — how we protect you
Check your history and contact us without delay and no later than 30 days after the transaction date if you believe there is an error or a transaction you did not authorize. Write to support@mechi.net or use in-app Help and include the date, amount, currency and what is wrong. We will acknowledge, investigate, and correct amounts we owe you, including fees and any direct loss caused by our error, where our investigation confirms an error or unauthorized use and you have cooperated, secured your account, and not contributed to the loss through fraud, gross negligence or breach of Sections 3 or 9. Any provisional credit is at our discretion and may be reversed if the investigation shows the transaction was authorized or not erroneous. Nothing in Section 6 prevents correction of our errors.
8. Financial-crime prevention, holds and refusals
As a reporting entity under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA) we maintain an AML/CTF compliance program that includes client identification, ongoing monitoring, sanctions screening against Canadian lists (including under the Special Economic Measures Act and Justice for Victims of Corrupt Foreign Officials Act), and reporting of large cash transactions of CAD 10,000 or more, suspicious transactions and terrorist property to FINTRAC. We may therefore delay, request information about source of funds or purpose, limit, refuse or reverse a transaction, or freeze or surrender funds where the law requires. Where the law prohibits tipping off, we may be unable to explain a delay or refusal. You must not attempt to structure, split or disguise transactions to evade thresholds, screening or reporting.
9. Acceptable use
You must use the Services lawfully and in accordance with our Acceptable Use Policy, which forms part of this Agreement. In particular you must not use the Services for fraud, money laundering, terrorist financing, sanctions evasion, or any criminal or unlawful purpose; for third parties, undisclosed mandataries, or shell or front activity; with false, stolen or misleading information; to abuse reversals or the complaints process; or to interfere with our systems or other users. Breach may lead to refusal, suspension or closure, reporting to FINTRAC or law enforcement, and liability for resulting losses.
10. Negative balances, reversals and amounts you owe us
You are responsible for reversals, chargebacks, recalls, and third-party fees arising from your funding method, your breach of this Agreement, or inaccurate instructions you provide. If your balance becomes negative for any reason, the negative amount is a debt you owe us, due immediately without demand. We may set off any negative balance, fees or amounts you owe against any funds we hold for you or any incoming transfer, and pursue collection including reasonable costs to the extent permitted by law. You must not intentionally create a negative balance or exploit processing delays, duplicates or FX movements.
11. Suspending, limiting and closing accounts
You may delete your account yourself in-app by confirming the required confirmation step, or request closure via in-app Help or support@mechi.net. Closure at your request is only possible when your balance is zero in every currency: first withdraw or send out all funds, allow pending transfers and Interac deposits to complete or resolve, and repay any amounts you owe (a negative balance also blocks closure). Accounts with linked records involving others, such as shared recipients or business references, or with an unverifiable balance cannot be deleted self-serve and require support. Closure takes effect once the balance is zero and nothing is pending; your sessions are revoked and certain records are retained as required by law (see Section 15). We may warn, limit functionality, suspend or close your account for serious reasons, including suspected fraud, financial crime, sanctions exposure, material breach, false information, abuse, prolonged inactivity with failed re-verification, or where required by law or a partner institution. Where lawful we will give advance notice and reasons; where the law prevents notice (for example tipping-off rules) we will notify as soon as permitted. If we close your account while a balance remains, we will make any unrestricted funds available for withdrawal to an account in your name within 60 days, after deduction of amounts you owe; funds subject to legal holds or surrender, and any unclaimed amounts, are handled as applicable law requires. Pending instructions are cancelled; amounts not yet executed are refunded in full to your MECHi balance, including our fees. Your obligations accrued before closure survive.
12. Changes to this Agreement and to the Services
We may change the Services, corridors, limits, fees and this Agreement as our business, partners, costs or the law evolve. For material adverse changes we will give at least 30 days prior notice in-app and by email, explain the change and its effective date, and remind you of your right to close your account without penalty before it takes effect. Continued use after the effective date constitutes acceptance. Fee or FX changes that benefit you, are required by law, or apply only to new transactions may take effect immediately with disclosure at quote time. The version in force at the time you confirm a transaction governs that transaction.
13. Communications and electronic consent
You consent to receive account communications electronically, including statements, receipts, notices, tax or compliance requests and changes to this Agreement, by email, SMS and in-app notices to the contact details on file. You must keep your email, phone and address current. Notices are deemed received when sent to your last provided address or posted in-app. You may withdraw electronic consent by closing your account, but we must still send legally required records and you remain responsible for reviewing them. You may contract with us in English or French; both language versions are available and you choose at signup and in settings.
14. Intellectual property, licence and feedback
The app, site, trademarks MECHi, content and software remain our exclusive property or that of our licensors. We grant you a limited, revocable, non-exclusive, non-transferable licence to use the app for personal use of the Services in accordance with this Agreement. You must not copy, modify, reverse-engineer, scrape, or misuse our brand or content. Any suggestions or feedback you provide may be used by us without compensation or obligation. We respect third-party rights and expect you to do the same.
15. Privacy and data protection
To provide the Services and meet PCMLTFA and other legal duties we must collect, use, retain and disclose personal information as described in our Privacy Policy, which forms part of this Agreement. This includes identity, verification, transaction and device data, sharing with verification, payment and hosting providers, and retention of prescribed records for at least 5 years after account closure even if you ask for earlier deletion. Please read the Privacy Policy for your rights under Quebec Law 25 and federal PIPEDA, including access, rectification and how to contact our Privacy Officer at privacy@mechi.net. Our Cookies Policy explains site tracking.
16. Warranties, liability and indemnity
We provide the Services with reasonable skill and care and as described in this Agreement, but we do not warrant uninterrupted, error-free operation or that any delivery estimate will be met, given dependence on banking and payout networks. Except for liability that cannot be limited under Quebec law (including for bodily injury, or damage caused by our intentional or gross fault), and subject to Section 7, our aggregate liability for direct loss arising from the Services in any 12-month period is limited to the greater of CAD 1,000 and the fees you paid us in that period, and we are not liable for indirect, incidental, special, consequential or punitive loss such as lost profits or FX opportunity. Nothing limits your mandatory consumer rights under the Quebec Consumer Protection Act or Civil Code. You indemnify us for loss caused by your breach, misuse, or false or infringing instructions, to the extent permitted by law.
17. Questions and complaints
Start with in-app Help or support@mechi.net for questions. To make a formal complaint, email complaints@mechi.net with your name, account contact, dates, amounts and what resolution you seek. We acknowledge within 5 business days and provide a final written response within 30 days (60 days for complex cases, with interim updates). If unresolved, Quebec consumers may contact the Office de la protection du consommateur, and privacy concerns may go to the Commission d'acces a l'information du Quebec or the federal Privacy Commissioner. You may report MSB regulatory concerns to FINTRAC, noting FINTRAC supervises compliance but does not resolve individual complaints, award redress or insure funds.
18. Governing law, language and general terms
This Agreement is governed by the laws of Quebec and the federal laws of Canada applicable there. Proceedings are brought in the judicial district of Montreal unless applicable consumer law gives you another forum. English and French versions are equally available; in case of conflict the version in the language you chose at signup prevails, subject to mandatory French-language protections for Quebec consumers. If any term is unenforceable the remainder continues. You may not assign your account or rights; we may assign with 30 days notice in connection with a reorganization or sale, with your right to close. Neither party is liable for force-majeure events. This Agreement plus incorporated policies is the entire agreement for the Services. Failure to enforce is not a waiver.